Is Airtel failing to address the basics issues of some Corporate Customers

 In today’s fast-paced business world, reliable communication is non-negotiable. Unfortunately, our experience with Airtel has been anything but reliable. What was once considered a trusted service provider has now become a source of frustration, inefficiency, and wasted time.

Recurring Issues with Airtel Our dissatisfaction with Airtel is not based on a single incident but on an ongoing pattern of negligence and poor service. It all began in November 2023, when we faced significant issues with our network and customer support. At that time, we escalated the matter, expecting that such an event would be a one-off and that Airtel would take steps to prevent future issues.

Fast forward just six months, and we’re right back where we started, if not worse. This time, the issue revolves around fictitious names being used in association with our corporate mobile number. We have reached out to Airtel countless times—through phone calls, in-store visits, and helpline calls—yet nothing has been done to resolve the matter. And this too for a trivial issue like changing the fictitious names against our mobile numbers which have popped up on their own to our genuine number with KYC documents.

The System failure and Lack of Professionalism: What’s more concerning is not just the problem itself, but total system failure to address this issue and add Airtel’s casual and unprofessional approach to resolving it. We have spent valuable hours following up with Airtel, only to be met with indifference and inefficiency. We did receive some calls to help from some people from different departments due to our constant emails, but despite their  best efforts, Airtel just does not have a solution to our unique problem.

Unjust Policies and Poor Support One particularly egregious issue is Airtel’s policy of assigning Relationship Managers (RMs) only to accounts with bills exceeding 20 connections. So what about businesses like ours with lesser connections? Are we supposed to struggle endlessly without proper support simply because of an arbitrary billing threshold? It’s a ridiculous and unfair policy that leaves smaller companies like ours in the lurch.

When we go to the stores, they simply turn us back saying we can’t entertain corporate customers here as if we are some Pariahs. Calling the helpline? Be prepared for conflicting advice and a complete waste of time. It seems that no matter which avenue you pursue, you’re left without a resolution.

Even after asking Airtel repeatedly to assign someone to help us resolve our account issues, we’ve been ignored. Their dismissive attitude toward their clients is not just unprofessional—it like a big joke to us.

It's difficult to believe that some corporate companies can have a flawed policy in which certain customers have no one to address their issues. At its core, the problem seems to be that Airtel has lost sight of what it means to provide service. The fundamentals of the service industry revolve around solving customer problems in a timely, efficient, and professional manner. But with Airtel, this doesn't seem like a policy.

If Airtel doesn’t make immediate and significant changes to how they handle issues and their overall approach to customer service, many like us will be left with no choice but to end our association and seek alternatives.

These are the email id's we are relentlessly sending emails to in an anticipation to a solution to our issue. Link